Common Questions
Will I meet my dog walker?
Yes. We offer a free consultation where you and your dog will both meet your dog walker. During this session your walker will spend time ensuring that they understand your dog’s personality and needs.
Are you police checked?
Yes.
How much do you charge?
We charge a basic rate of £6 for a 30 minute group walk and £10 for a solo walk.
Are you insured?
Yes. Paws and Claws warrants that it holds public liability insurance for the loss and/or damage to third party property and/or bodily injury to third party persons arising from their activities. If you would like more information or to see a copy of our insurance certificate, please ask and we will be happy to oblige.
How many dogs are walked at any one time?
I walk no more than 5 dogs at one time. Dogs can also be walked one on one if requested by you.
Is my puppy old enough to be walked in a group?
If your puppy has had all of his/her vaccinations (normally the necessary vaccinations are complete when the puppy is 12 weeks) then the puppy is old enough to be walked in a group situation.
How do you arrange picking up and dropping off the dogs?
We will collect your dog from your house, and then return them safely after their walk. During the first meeting with you and your dog we will arrange how we will gain access to your house. If we need keys, ask that these are ready for collection during this meeting.
What areas do you cover?
For daily dog walking and pet visits we cover mostly the Falkirk and Braes Area. Including: Polmont, Wallacestone, Reddinmuirhead, Redding, Westquarter, Brightons, Maddiston, Falkirk, Larbert, Stenhousemuir, Airth.
Do you do out of hours walking?
Yes. Please contact us for further details.
What is your cancellation policy?
If you have to cancel an appointment, please contact us by telephone giving us at least 24 hours notice.
What do you do in case of an emergency?
We carry all the emergency numbers and you will be notified immediately. If veterinary assistance is required, we will take your dog to the nominated vet or to the nearest vet depending on the circumstances.
How does payment work?
We will invoice you at the end of the month, and you can then either pay into the bank, by cheque or by cash. Whatever is easier for you?
What happens if my dog walker is on holiday or unwell?
A replacement dog walker will be arranged when a holiday is organised and you will be given sufficient notice. They will have already have met your dog and your regular dog walker to understand the dogs routine and personality. You will be given the replacement walker’s details and can arrange a meeting prior to the holiday if necessary. In the event of your dog walker being unable to do a walk at very short notice due to illness, we will endeavour to find a replacement but this cannot be guaranteed at short notice, so if this was to happen we will offer all a complimentary dog walk for your inconvenience.
Do you look after other small animals?
Yes, we can go in and feed your cat or hamster, guinie pig, fish etc, and also can look after your house, move the mail and put in fresh milk and bread for your return home.